Privacy Policy

This is the Privacy Policy of SKYLENCE ('SKYLENCE', 'We', 'Our', Us'). We operate the website www.skylence.com. We are SKYLENCE International Ltd, a company registered in England and Wales under company number 11475664 and our registered office is 20-22 Wenlock Road, London, United Kingdom, N1 7GU. 

Here at SKYLENCE, we take your privacy very seriously and do our best to adhere to the highest standards of data protection. If you have any concerns about your privacy, don’t hesitate to reach out to our get in touch. 

The privacy of your personal information is of upmost importance to us. This policy is intended to provide you with information about how we use and protect any personal information that you supply to us through our website. By using our website and/or providing your personal information to us, you consent to the processing of your personal information in the manner set out in this policy. 

SKYLENCE collects personal information from you directly in several ways, such as when you place an order or send us any communication or submit any information through our site. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We may also use your personal data to manage and improve our business and site and to keep internal records and maintain reasonable archives, including anonymous statistical data about browsing actions and patterns, which does not identify any individual.

​We may generate personal information ourselves, including in the course of providing you with any service or registration or operating our website or processing an order or performing a contract or in connection with the processing of any payment or arranging for any delivery, return or exchange. These details allow us to process your order and to let you know the status of your order.

We may also obtain and disclose such personal information to third parties in the course of processing an order or performing a contract, including in connection with the processing of any payment or arranging for any delivery, return or exchange. We may also collect personal information when you visit and use our website, including information that is automatically provided by your browser to our servers. 

​In respect of any saved card details, we will only ever store the card type, the last four digits of the card used and the expiry date and such card details will never be shared with third parties and will only be used to process your order, using our payment partner’s safe payment platform systems. To help ensure that your shopping experience is safe, simple and secure, SKYLENCE uses anti-fraud tools that run alongside payments APIs to block fraudulent transactions.

​We do not sell your details to third party marketing companies. We may obtain and disclose personal data to third parties (including intermediaries) as necessary to process any order or provide any service to you, including carrying out any checks, processing or recovery of any payment, carrying out delivery of any goods or exchanges or collection of any returns, to enforce or administer any contract or deal with any claims.

​Saved card details will never be shared with third parties (other than for the purpose of processing a payment to us) and will only be used to process your order, using our payment partner’s systems. To help ensure that your shopping experience is safe, simple and secure, SKYLENCE uses anti-fraud tools that run alongside payments APIs to block fraudulent transactions.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Where any functionality of our website is clearly designed to make information public (e.g. a public blog/forum), any information you provide in relation to that blog/forum or other functionality, which is provided in such circumstances where it is clear that it is intended to be published, will be disclosed to the public accordingly. We may supply customer personal data to a government authority or regulator where required to comply with a legal requirement, for the administration of justice or where reasonably required to protect your vital interests.

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We take care to make our site secure and all credit or debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

We may change this Privacy Policy from time to time without notice to you, including by publishing a new version on our website. You should check our website from time to time for updates to our Privacy Policy.